Sojourn is committed to maintaining your privacy and to providing a secure transaction environment.
Your Personal Information
We collect and store the Personal Information you voluntarily submit to us through registering with us or uploading or posting User Content through the Site.
In addition, if you choose to purchase Products or Services from Sojourn that requires a Fee, you will be required to provide us with your billing information, including, without limitation, bank account numbers, credit card or debit card numbers, account details, ACH information, and similar data (collectively, “Billing Information”). We store this information through a secure third-party Payment Processor.
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
Our primary purpose in collecting information, both Personal Information and other, is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your information to: provide the Services and customer support you request; troubleshoot problems and prevent potentially prohibited or illegal activities; customize, measure and improve our Site, the App, our Services, content and advertising; tell you about and administer our Site, targeted marketing, service updates, contests, sweepstakes, rewards, and promotional offers based on your communication preferences; monitor and enforce our Terms of Service; communicate with Users about products and/or services you may be interested in; verify your eligibility to use the Site.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may subscribe your email to our bi-weekly newsletter. Email messages we send you may contain code that enables our database to track your usage of the emails we send you, such usage includes whether the email was opened and what links (if any) were clicked.
If you send an email to us, or fill out our “Feedback” form, we will collect your email address and the full content of your email, including attached files, and other information you provide.
You may indicate your preference to opt out of receiving promotional communications by following the unsubscribe instructions provided in the email you receive or by contacting us directly at firstname.lastname@example.org. You acknowledge that it may take up to 10 days for us to process an opt-out request.
Cookies and Other Technologies. We may utilize cookies and other technologies, such as, web beacons (also known as “clear gifs” and “pixel tags”) to recognize you, customize your experience, and serve advertisements. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to the Site and distinguish repeat visitors from new visitors. They also allow us to save User preferences and track User trends. If you do not want us to deploy cookies in your browser, you can opt out by setting your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still use the Site, although your ability to use some of the features may be affected.
Information Collected Automatically. We automatically receive and collect information such as your IP address, the URLs of websites you arrive at the Site from or leave the Site to go to, your type of browser and language, access times, the content of any undeleted cookies that your browser previously accepted from us, your operating system, your mobile provider, your mobile device, and your ISP. We may use such information to better understand how our visitors use the Site, to analyze trends, administer the website, prevent fraud, and gather broad demographic information.
The General Data Protection Regulation requires that we inform our U.K. and EEA users about certain specific rights:
- The General Data Protection Regulation requires that we inform our U.K. and EEA users about certain specific rights:
- the right to object, for legitimate purposes, to the processing of personal data;
- the right to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible);
- the right to request that we delete your personal data; and
- the right to lodge a complaint with a supervisory authority.
If you wish to withdraw your consent, please contact us at email@example.com. Please note that if you withdraw consent, we may not be able to provide or continue to provide certain services or marketing communications to you.
Requests for Deletion
If you wish to request that we delete your personal data, please write to or e-mail us at firstname.lastname@example.org. We will respond to your request to delete your information within one month of receipt of your verification.
Please note that if you make a data deletion request, you must provide the email address that you have linked to your account (or that you used in connection with a purchase) for us to delete your personal data as we link your personal data to your email address. If you have multiple email addresses linked to your account (or you used multiple email addresses in connection purchases) you may need to make a data deletion request with respect to each email address in order for us to fully delete your personal data.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.